Ecomm-sync/EcomQ Returns, Exchanges & Refunds Policy
Effective Date: 5th of August 2025
At EcomQ, we want you to shop with confidence. If something isn’t right with your order, we are here to help with a clear and fair returns and refund process.
You may request a return within 15 days of receiving your order for most items.
To be eligible, items must be:
● Unused and in original condition
● In the original packaging, with all accessories and tags intact
● Free from signs of wear, damage, or alteration
Some items cannot be returned due to hygiene, safety, or customization reasons (e.g., underwear, personal items, perishables, customized goods, or items marked “final sale”).
2. Returns for Defective or Incorrect Items
If your order arrives damaged, defective, or not as described, please contact us within 15 days of delivery.
We will assist you by:
● Reviewing the issue
● Requesting photo/video evidence (to speed up resolution)
● Providing clear instructions on how to return the item when necessary
When the issue is confirmed, you may receive a replacement or a full refund, depending on product availability.
In some cases, we may accept returns for reasons unrelated to defects (e.g., the item does not fit or you no longer want it).
Approval for change-of-mind returns depends on item category, condition, and eligibility.
Please note:
● Items must be unused and in original packaging
● Some product categories do not support change-of-mind returns
● Return shipping costs for change-of-mind returns may be the customer’s responsibility
We will advise you on whether your item qualifies once your request is submitted.
To start a return, email us at:
📧 support@ecomm-sync.com
Please include:
● Your order number
● The item(s) you wish to return
● A brief description of the issue
● Photos or videos (if the item is damaged, faulty, or incorrect)
We will respond with the next steps and return instructions.
Do not send items back until you receive our return instructions.
Refunds are issued to the same payment method used at checkout.
Refunds are processed after:
1. The returned item is received (if a return is required), and
2. The return is approved upon inspection
Once approved, refunds are typically processed within 2–3 business days, but it may take 3–15 business days for your bank or payment provider to reflect the refund in your account.
Original shipping fees (if any) are not refundable unless the issue was due to our error.
EcomQ does not support direct item-for-item exchanges.
If you need a different size, color, or product, you may:
● Return the original item (if eligible)
● Place a new order for the replacement item
If the item was defective or incorrect, we may send a replacement where available.
● Unauthorized returns (items sent back without our instructions) may not be processed.
● Items returned used, damaged, or without complete packaging may be declined.
● Please keep all original packaging until you decide to keep the item.
For help with returns or refunds:
📧 info@ecomm-sync.com
We are here to assist and ensure a smooth experience